At Luvito, we take pride in delivering products you’ll love. However, if something isn’t quite right, you can take advantage of our hassle-free return and refund policy.

Return Period

You have 14 days from the day you receive your order to initiate a return.

What Qualifies for a Return?

  • Items in new, unused condition.
  • Items in their original packaging with no missing components.
  • Proof of purchase is required.
  • Exclusions: Final sale and non-returnable items.

Returning an Item

  1. Contact email us at [email protected] to receive an RMA number.
  2. Prepare the Package item securely with all original components and the receipt.
  3. Return to:
    • Vietnam: 6 Dinh Cong Tru, Hung Phuc, Vinh, Nghe An 43000, Vietnam
    • Warehouse US: 89 Southgate Rd, Dothan, AL 36301, United States

Refund Timeline

Approved refunds are issued within 4 business days. Processing times for banks may vary.

If you have any questions, contact us at [email protected].